Not receiving email notifications

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    John_Benson
    Answered on July 14, 2016 at 12:49 PM

    This email address (res------ons@2chicks---------late.com) is in the bounce list. I just removed it from the bounce list. You should be able to receive the new notifications now.

    I checked your form and I saw that one of your notification sender name is not properly configured. Please select a Sender Name.

    I checked your form and I saw that the Notification 1 is not configured properly. The Sender Name is set to blank or Please select. Please don't leave it blank. You need to assign a Sender Name properly, you can use JotForm or whichever you want. This is the reason why you are in the bounce list. If the Sender Name is blank, the email providers will detect the notification email as a spam.

    You might also need to whitelist our mail servers and IP addresses, here's a guide:
    Whitelisting-JotMails-IP-Addresses

    Also, please check these related guides:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you need any help. Thank you.

     

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    kmblv1
    Answered on July 14, 2016 at 12:54 PM

    I have the same issue,  getting the submission but not getting the email notification. can you check the bounce list.  thanks, 

     

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    BDAVID
    Answered on July 14, 2016 at 01:13 PM

    @kmblv1, your inquiry will be addressed on the following thread: https://www.jotform.com/answers/882773