What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by 2Chicks on July 14, 2016 at 12:13 PM
    not receiving email notification notification unable receive email
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    JotForm Support

    Answered by John_Benson on July 14, 2016 at 12:49 PM

    This email address (res------ons@2chicks---------late.com) is in the bounce list. I just removed it from the bounce list. You should be able to receive the new notifications now.

    I checked your form and I saw that one of your notification sender name is not properly configured. Please select a Sender Name.

    I checked your form and I saw that the Notification 1 is not configured properly. The Sender Name is set to blank or Please select. Please don't leave it blank. You need to assign a Sender Name properly, you can use JotForm or whichever you want. This is the reason why you are in the bounce list. If the Sender Name is blank, the email providers will detect the notification email as a spam.

    You might also need to whitelist our mail servers and IP addresses, here's a guide:
    Whitelisting-JotMails-IP-Addresses

    Also, please check these related guides:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you need any help. Thank you.

     

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    Answered by kmblv1 on July 14, 2016 at 12:54 PM

    I have the same issue,  getting the submission but not getting the email notification. can you check the bounce list.  thanks, 

     

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    JotForm Support

    Answered by BDAVID on July 14, 2016 at 01:13 PM

    @kmblv1, your inquiry will be addressed on the following thread: https://www.jotform.com/answers/882773