What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to reset my password

    Asked by Sabrina Nirenberg  on July 19, 2016 at 09:09 AM

    I am a Girl Scouts of Greater Atlanta employee and have tried to reset my password several time.  I have not received an email and looked in my junk mail.  Thank you for any assistance.

    reset password not working not receiving not getting email password
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    JotForm Support

    Answered by John_Benson on July 19, 2016 at 09:38 AM

    The reason you're not getting password reset email is because your email address is in the bounce list. I removed you from the bounce list. You should be able to receive new emails from JotForm.

    You may want to contact your email provider and have them whitelist our servers and IP addresses. If the issue keeps on happening.

    Please check these related user guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    If there is still any problem, kindly let us know. Thank you.