Notifier email no longer working

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    Asked on July 21, 2016 at 08:54 AM

    Hello, I was getting notifier emails that the Reference form I created had been submitted; however, that is no longer the case.  I have checked it and can't figure out what has changed.  I have checked my junk folder and they are not there.  Any thoughts?  This is the form.  Thanks so much!


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    Answered on July 21, 2016 at 11:01 AM

    I have checked the email history log and see that the notification emails are being sent from our end without any issue.

    I see that you are using a custom sender email address for this notification. Could you try changing the sender email address to JotForm default email address and see if that works? 

    If you want to use your own email address as the sender email address, you may consider using SMTP email address for the notification.

    Also, please refer to the guide below that can help you with troubleshooting email delivery issues.

    Let us know if the issue still persists. We will be happy to assist. 

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    Answered on July 21, 2016 at 11:44 AM


    I have moved your question to a separate thread and shall be addressed there shortly.

    Thank you!