What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notifier email no longer working

    Asked by TCFSH on July 21, 2016 at 08:54 AM

    Hello, I was getting notifier emails that the Reference form I created had been submitted; however, that is no longer the case.  I have checked it and can't figure out what has changed.  I have checked my junk folder and they are not there.  Any thoughts?  This is the form.  Thanks so much!

     

    https://form.jotform.com/TCFSH/volunteer-reference-form

    Page URL:
    https://form.jotform.com/TCFSH/volunteer-reference-form

    email notifier email Emails JotForm style size
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    JotForm Support

    Answered by Kiran on July 21, 2016 at 11:01 AM

    I have checked the email history log and see that the notification emails are being sent from our end without any issue.

    I see that you are using a custom sender email address for this notification. Could you try changing the sender email address to JotForm default email address and see if that works? 

    If you want to use your own email address as the sender email address, you may consider using SMTP email address for the notification.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Also, please refer to the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if the issue still persists. We will be happy to assist. 

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    (Private)

    Answered by Marfieldcom on July 21, 2016 at 11:19 AM

    I'm having the same issue where I am no longer getting form entry notifications since perhaps about April 19.

    Why am I not receiving my submitted forms via email anymore? Submission forms are not forwarding to my email? Do you have a resolution? Why are respondents to my form not receiving notification emails?

    I am checking with my Exchange mail administrator.

     

    But is there any chance JotForm has been blacklisted?

    And how would I check for blacklisting upstream?

  • Profile Image
    JotForm Support

    Answered by Kiran on July 21, 2016 at 11:44 AM

    @Marfieldcom

    I have moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/887826

    Thank you!