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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications are not forwarding to my email address

    Asked by sjslankwarden on July 23, 2016 at 09:26 AM

    Hello:

     I am no longer having my emails forwarded to the correct account

    info@dive-condao.com

    This has been going on for 3 months or so and I have written you three times to see if it is a problem on your end. can you please investigate.

    Thank you

    Larry

    email forwarded email notifications notifications not forwarding unable to receive
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 23, 2016 at 12:17 PM

    I checked this form (https://www.jotform.com/20641937808459) and I can see that the email recipient is not the one you provided. The recipient is (ti**5v@yahoo.com).

    The reason why you are not getting notification is because this email address is in the bounce list.

    I have removed it from the list. You should be able to get new notifications from now on.

    I can see that your email notification is configured properly. Please try whitelisting our mail servers and IP addresses. Please check these guides as well: How-to-Prevent-Email-Bouncing-Related-Issues & How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.