What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I download my photos? It is longer than one month from uploading them.

    Asked by Lesveskole on July 27, 2016 at 03:33 AM

    Hello, I would like to ask about downloading our photos. We use jotform for reports from schols. Now it is more then one month from the period when schools uploaded their photos. We dont want to use the form for anything else (uploading, recieving anything..) only downloading. Then we will use it probably again in one year, at the end of the school year.

    But there is a problem with the form - we cant do it. It just loading and I recieved email that our account is downgraded. I didn´t know that I have to download my photos as quickly as possible after end of our payed-period. Our documents from last year are still on the website in the archive and we payed only one month for using last year. Do we have to buy another period for using? Hopefully not, we are non-profit and it could be problem for us.

     

    Thank you very much for your answer!

     

    Mariana (account Les ve skole, Czech Republic)

    Page URL:
    https://eu.jotform.com/submissions/61381612483353

    how my photos download files
  • Profile Image
    JotForm Support

    Answered by Boris on July 27, 2016 at 05:52 AM

    You are currently on a free plan, which can have only up to 100 MB of uploaded files stored within it. Once this limit is exceeded, the forms are temporarily disabled until the account is no longer over its limits.

    I see that your account received 3.42 GB of uploaded files, which is well above what the free plan can hold, and which is why your forms will get temporarily disabled until either the account is upgraded again, or until these submissions are removed.

    I see from your message in support thread 891462 that you have already managed to download your submissions before the forms are disabled, and we are glad to hear that everything is fine now.

    As my colleague recommended in another earlier support thread, when you are receiving large file uploads, you can also take advantage of one of our integrations such as Google Drive, Dropbox, or Box.net, and have a copy of your uploaded files automatically forwarded to your storage on one of these third-party services.

    The following guides help with setting up an integration:

    https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    If there is anything else we can do to help, please let us know. Cheers