Email Notifications: Stopped Receiving Form Submission Emails

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    smoketree
    Asked on July 27, 2016 at 05:15 PM

    I have 4 jotforms on a client's website. It was working fine for a year and a half, but around May 1, 2016, my client stopped receiving e-mails, even though submissions continued. I have tried adding myself to the recipient list, and I made sure that noreply@jotform.com is white-listed with my e-mail provider. But I can't get anything to show up in my e-mail or his.

    Any ideas?

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    Kevin_G
    Answered on July 27, 2016 at 10:10 PM

    I checked the email recipient address for the form http://www.jotformpro.com/form/42007190026947 and I found one of the in our bounce list, here is the email as well as the reason: 

    chris@s********e.com

    Reason(s) : smtp; 554 5.7.1 The message from (<0000015240d3d9dc-9fc12c9f-86b9-4792-9e97-93e1d05df7f5-000000@amazonses.com>) with the subject of (American Highway Products - Info Request) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it and you should receive emails now, I would suggest you to also follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have more email addresses where you're not receiving emails, then you should check them in our bounce list, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    In case that the issue still persists, please contact your email provider and ask to white-list our IP addresses, you will find all of info used for emails here: Whitelisting-JotMails-IP-Addresses