What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Stopped Receiving Form Submission Emails

    Asked by smoketree on July 27, 2016 at 05:15 PM

    I have 4 jotforms on a client's website. It was working fine for a year and a half, but around May 1, 2016, my client stopped receiving e-mails, even though submissions continued. I have tried adding myself to the recipient list, and I made sure that noreply@jotform.com is white-listed with my e-mail provider. But I can't get anything to show up in my e-mail or his.

    Any ideas?

    Page URL:
    http://www.ahp1.com/contact.php

    Emails receiving Submissions JotForm recipient E-mails
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 27, 2016 at 10:10 PM

    I checked the email recipient address for the form http://www.jotformpro.com/form/42007190026947 and I found one of the in our bounce list, here is the email as well as the reason: 

    chris@s********e.com

    Reason(s) : smtp; 554 5.7.1 The message from (<0000015240d3d9dc-9fc12c9f-86b9-4792-9e97-93e1d05df7f5-000000@amazonses.com>) with the subject of (American Highway Products - Info Request) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it and you should receive emails now, I would suggest you to also follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have more email addresses where you're not receiving emails, then you should check them in our bounce list, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    In case that the issue still persists, please contact your email provider and ask to white-list our IP addresses, you will find all of info used for emails here: Whitelisting-JotMails-IP-Addresses