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jplattsAsked on August 3, 2016 at 10:13 AM
i have emails failing from jotform to the email address tickets@intertechci.com
my form is https://form.jotform.com/jplatts/itci_serviceticket
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John_BensonReplied on August 3, 2016 at 11:41 AM
The email you provided (tic**ts@inte****hci.com) is in the bounce list. I have checked this form and I saw 3 email recipients for the notification. The email recipient (pgh-Ser***eadmin@inte****hci.com) is in the bounce list as well.
I have removed them from the bounce list. You should be able to receive the new notifications now. I checked your notification settings and I can see that it is configured properly.
Please try whitelisting our mail servers and also please check these guides:
How-to-Prevent-Email-Bouncing-Related-Issues
How-to-Remove-Your-Email-Address-from-Bounce-ListHope that helps. Thank you.
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jplattsReplied on August 3, 2016 at 12:45 PMPerfect. Thanks.
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John_BensonReplied on August 3, 2016 at 1:28 PM
Glad I can help. If you need anything else, let us know. Thank you.