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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I see only the fields with values in them once the form is submitted?

    Asked by dstixrood on August 11, 2016 at 02:14 PM

    When someone fills out our form and then submits it I receive an email with all the fields listed whether or not they have any value associated with it.  Is there a way I can receive only the fields with values in them?  My form, when filled out properly, may only need 20 responses our of the 120 listed on the form.

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    JotForm Support

    Answered by Welvin on August 11, 2016 at 03:19 PM

    Empty fields are hidden by default in the notification email. They'll only appear in the email if you have a default value on them, but you don't have it. If you are still getting the empty fields, I would suggest doing the following:

    1. Delete your current notifier. Please follow the steps from this guide: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    2. Re-create it: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.


    If the autoresponder is also getting the empty fields, you can do the same steps above to fix it.