What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving the forms that are completed on my site

    Asked by jenphoto80 on August 14, 2016 at 09:22 AM

    I have my form connected to a payment... I am receiving the payments but not the forms... since May???

     

    Jennifer

    Page URL:
    www.jennifersportraits.com

    site receiving
  • Profile Image

    Answered by Irshad on August 14, 2016 at 11:24 AM

    I am assuming you mean, you are not getting notification email of form submissions.

    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

  • Profile Image

    Answered by jenphoto80 on August 16, 2016 at 12:46 PM
    Yes but it's not even showing up when I go on the jot form website as if it's not filed out but clients are telling me they have entered info 
    Jennifer  
    Sent from Yahoo Mail on Android

    On Sun, Aug 14, 2016 at 10:24 AM, JotForm wrote:
    New response received A new response has been received: Answered by Irshad

    I am assuming you mean, you are not getting notification email of form submissions.
    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.
    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:
    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    View this thread on browser » Unsubscribe Thread 1471188256
    ...
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    JotForm Support

    Answered by Charlie on August 16, 2016 at 02:01 PM

    Hi, 

    I checked your form titled "Photography Session Booking Form" and I see that you setup a product field, I presume you are charging your users?

    There seems to be a problem on the payment integration that you have setup, you did not include your Paypal email address:

    Please note that in order for your users to submit the form and to pay you, you need to indicate your Paypal email address in the payment integration.

    I strongly suggest that you also enable your Paypal account's IPN. Here's a guide about it: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    To learn more about the payment integration, please do follow the guides below:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

     

    I hope that helps.