Email notification does not get sent to the email address.

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    gptqdata
    Asked on August 15, 2016 at 02:45 AM
    Hello,

    I have a similar issue, and I figured I would just reply to this instead of creating a new thread.

    I have set up an email notification and added an email address in as the receipt (have followed the Jotform tutorials on how to setup email notifications) although when I submit a response the email gets sent to the email address setup on the Jotform account and DOES NOT send to the email address(s) I put in the recipient box.

    Any help?
  • Profile Image
    Chriistian
    Answered on August 15, 2016 at 02:56 AM

    The email addresses in your notification were in the bounce list, which is why you are not receiving the email notifications there. I have now removed these email addresses from the bounce list so they should receive the next email notifications successfully.

    You can also remove an email address from the bounce list using your account. Here's how: How to Remove Your Email Address from Bounce List

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues

    Regards.