What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been hacked?

    Asked by beena on August 16, 2016 at 11:25 AM

    In about ten minutes, my account is full of 100 responses, all junk. I believe it is due to a virus from your site that pushes users to upgrade their form. please provide a suiable solution.  You nearly crashed our mail-server!


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    JotForm Support

    Answered by BDAVID on August 16, 2016 at 12:38 PM

    We apologize for the inconvenience, we had a brief issue that made submissions to duplicate. This has been already fixed. I have reset your submissions counter. Your account is available now.

    In addition to this, you may enable the unique submissions to prevent multiple submissions: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    Let us know if you need more help.

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    Answered by Beena Pillai on August 17, 2016 at 04:39 AM

    My query was something different.  The responses I received yesterday were all spam (not duplicate responses).  We had to block the jotform address because of the spam.  Can you tell me the IP address from which the spam responses were submitted?


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    JotForm Support

    Answered by Charlie on August 17, 2016 at 08:50 AM

    I presume your form was used to spam your email address? JotForm mailservers did not spam you, instead, I believe your form was used to submit spam messages. I see there are duplicate submissions in your form titled "IGIB Annual Report 2015-16". May we know if the form is embedded on a website? It is possible that the spammer has seen a security flaw in the website itself that was used to send the spams. 

    If you have embedded the form using the full source code in your website, I suggest removing it and re-embed using the iFrame embed code. Another way to prevent spams is to add captcha fields on your form, here's a guide that you can follow: https://www.jotform.com/help/205-How-to-add-a-CAPTCHA-field 

    To know the IP address of the submitter, you can check your submissions page, here's a guide that you can follow: https://www.jotform.com/help/31-How-to-Find-IP-Addresses-of-Form-Submitters. From there, you can block them on your website. 

    Let us know if that works.