What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List

    Asked by paulyx2 on August 25, 2016 at 09:38 AM

    Every morning I have to remove my email from the bounce list.  Is there a reason my email keeps getting added?  I manually remove it every morning and my notifications come through fine.  My email domain is columbiasc.net.  I have checked with my domain administrator and they do not perform filtering based upon ip or domain.  I've used these forms for years now and never had an issue until the last few weeks.  

    Page URL:
    https://form.jotform.us/form/51393931186157

    bounce list bounce domain checked
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    JotForm Support

    Answered by Chriistian on August 25, 2016 at 11:02 AM

    Based on the reason why your email was in our bounce list because one of the IP address (209.126.123.104) that we use for sending emails was blocked by your email service provider.

     

    If our IP addresses are being blocked then the only way to fix this is by whitelisting (unblocking) the IP address or domains. Please try to contact again your email service provider regarding this. You can check this article for the list of IP addresses we use: Whitelisting JotMails IP Addresses.

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    Answered by FrankBalistreri on August 25, 2016 at 02:13 PM

    It there a way to just view the whole bounce list rather than check all the emails???

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    JotForm Support

    Answered by KadeJM on August 25, 2016 at 03:19 PM

    We have two tools that can help you with that sort of thing.

     

    You can check and remove your email from our bouncelist:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

    And also, you can monitor outgoing emails from our server via your forms:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History