Bounce List

  • paulyx2
    Asked on August 25, 2016 at 9:38 AM

    Every morning I have to remove my email from the bounce list.  Is there a reason my email keeps getting added?  I manually remove it every morning and my notifications come through fine.  My email domain is columbiasc.net.  I have checked with my domain administrator and they do not perform filtering based upon ip or domain.  I've used these forms for years now and never had an issue until the last few weeks.  

    Page URL: https://form.jotform.us/form/51393931186157
  • Chriistian Jotform Support
    Replied on August 25, 2016 at 11:02 AM

    Based on the reason why your email was in our bounce list because one of the IP address (209.126.123.104) that we use for sending emails was blocked by your email service provider.

    Bounce List Image 1 Screenshot 20

     

    If our IP addresses are being blocked then the only way to fix this is by whitelisting (unblocking) the IP address or domains. Please try to contact again your email service provider regarding this. You can check this article for the list of IP addresses we use: Whitelisting JotMails IP Addresses.

  • FrankBalistreri
    Replied on August 25, 2016 at 2:13 PM

    It there a way to just view the whole bounce list rather than check all the emails???

  • KadeJM
    Replied on August 25, 2016 at 3:19 PM

    We have two tools that can help you with that sort of thing.

     

    You can check and remove your email from our bouncelist:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

    And also, you can monitor outgoing emails from our server via your forms:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History