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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where do I insert the verification code for SMTP?

    Asked by Nrcaa on August 25, 2016 at 03:26 PM

    I received an email with the verification code but where do I insert this on the website?  The email selection must be chosen from a drop down box and I can't get it to "add another email". 

    Page URL:
    http://66.147.242.186/~newrivf4/donations/

    Screenshot
    verification SMTP verification code for
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    JotForm Support

    Answered by BJoanna on August 25, 2016 at 04:47 PM

    There are two options that you can use to add a sender email. 

    Option 1: You can add your email address as a sender using the verification code. Here's a guide that you can follow: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert. Please note that the emails will still be sent from our mail servers.

    Verification code is used for Verified option.

    Option 2: If you have your SMTP details, then you use those and set your sender address. Here's a guide that you can follow: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. With this method, the notification will be sent from your own mail server.

    Verification code is not needed for SMTP.

    Hope this will help. Let us know if you need further assistance.