What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My response emails are not being sent to my email address. The test emails are not being received either. Advise.

    Asked by StaffYourDealer on August 25, 2016 at 08:31 PM
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    JotForm Support

    Answered by Chriistian on August 25, 2016 at 10:39 PM

    It looks like your email address was added to the bounce list, which is why you are not receiving the notifications. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, you may check out this guide on How to Prevent Email Bouncing Related Issues. You can also follow this guide if your other email addresses gets added to the bounce list: How to Remove Your Email Address from Bounce List.