- golfsimulatorguysAsked on August 31, 2016 at 08:28 PM
I noticed I was not receiving any notifications. So I did a test. I did not receive an email from you notifying of the submission. So I logged into my account here. I noticed my email submission storage was full. So I deleted all email submissions and tried a test. Once again I can see that the email submission made it here but I did not receive a email notification to my email which is firstname.lastname@example.org.
So to prevent this from happening I purchased a premium service. However, I need this fixed as I am not being notified when someone does a submission.
Please help. I need to get an email notification to email@example.com when someone does a submission. Please feel free to call US 317 626 0660
- JotForm SupportChriistianAnswered on August 31, 2016 at 10:58 PM
It appears that your email address firstname.lastname@example.org was added to the bounce list, which is why you are not receiving the email notifications. I have now removed the address from the bounce list so the next emails should be sent successfully.
To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues
You can also check on your account if an email address is in the bounce list. Simply follow this guide: How to Remove Your Email Address from Bounce List.
If you need further assistance, please let us know.