What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My email submissions are not being forwarded to my email.

    Asked by golfsimulatorguys on August 31, 2016 at 08:28 PM



    I noticed I was not receiving any notifications.  So I did a test.  I did not receive an email from you notifying of the submission.  So I logged into my account here.  I noticed my email submission storage was full.  So I deleted all email submissions and tried a test.  Once again I can see that the email submission made it here but I did not receive a email notification to my email which is orders@golfsimulatorguys.com.  

    So to prevent this from happening I purchased a premium service.  However, I need this fixed as I am not being notified when someone does a submission.  

    Please help.  I need to get an email notification to orders@golfsimulatorguys.com when someone does a submission.  Please feel free to call US 317 626 0660


    Bret Richards

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 31, 2016 at 10:58 PM

    It appears that your email address orders@golfsimulatorguys.com was added to the bounce list, which is why you are not receiving the email notifications. I have now removed the address from the bounce list so the next emails should be sent successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues

    You can also check on your account if an email address is in the bounce list. Simply follow this guide: How to Remove Your Email Address from Bounce List.

    If you need further assistance, please let us know.