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  • Profile Image

    My email submissions are not being forwarded to my email.

    Asked by golfsimulatorguys on August 31, 2016 at 08:28 PM

    Hi 

     

    I noticed I was not receiving any notifications.  So I did a test.  I did not receive an email from you notifying of the submission.  So I logged into my account here.  I noticed my email submission storage was full.  So I deleted all email submissions and tried a test.  Once again I can see that the email submission made it here but I did not receive a email notification to my email which is orders@golfsimulatorguys.com.  

    So to prevent this from happening I purchased a premium service.  However, I need this fixed as I am not being notified when someone does a submission.  

    Please help.  I need to get an email notification to orders@golfsimulatorguys.com when someone does a submission.  Please feel free to call US 317 626 0660

     

    Bret Richards

    Submissions forwarded email not being
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    JotForm Support

    Answered by Chriistian on August 31, 2016 at 10:58 PM

    It appears that your email address orders@golfsimulatorguys.com was added to the bounce list, which is why you are not receiving the email notifications. I have now removed the address from the bounce list so the next emails should be sent successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues

    You can also check on your account if an email address is in the bounce list. Simply follow this guide: How to Remove Your Email Address from Bounce List.

    If you need further assistance, please let us know.
    Regards.