What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Storage reset

    Asked by mbigari on September 02, 2016 at 10:14 PM

    Hello-

    Curious if there is a way you can reset my storage? Through testing our forms a bunch of time we're almost of of space and we haven't used it for what we've created our forms for.

     

    Also is there a way to change my username?

     

    Lastly once our storage is full can we keep sending forms and they knock the old ones out?

     

    Thanks for all of your help!

     

    Mike

     

    storage reset change my username thanks hello all
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 03, 2016 at 06:37 AM

    As a free user you can receive up to 100 submissions each month, your forms can be viewed 1,000 times, upload storage space is 100 MB and total number of submissions that can be stored on your account is 500.

    You can not reset number of monthly submissions and form views. They are reset to zero at first day of the month. I have recalculated number of your submissions for this month from 13 to 7. 

    You can clear your upload storage space by deleting submissions that have upload files.

    How to Delete Form Submission Data 

    Please take note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them. 

    How to Download Form Submissions as Excel/CSV/PDF?

    If you go over any of mentioned limits, all of your forms will be disabled. 

    You can check your account usage on Usage page of your account. 

    I have moved your other question to separate thread and we will provide you an answer there shortly: https://www.jotform.com/answers/923654 

    Hope this will help. Let us know if you need further assistance.