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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email not receiving form

    Asked by schwabino on September 06, 2016 at 04:20 PM

    For some reason my clients gmail address is not receiving emails, we tried looking in SPAM but no luck - 

     

    any ideas??

     

    website form - http://studio10dance.com/contact/

    Page URL:
    http://studio10dance.com/contact/

    email receiving Emails website form in
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    JotForm Support

    Answered by david on September 06, 2016 at 06:16 PM

    I checked the page your referenced and there is not a JotForm form embedded to that page.  The form embedded to that page is a Wordpress form.  I checked the email address for your account and there does not appear to be any issues with sending to that address from our end.  If you would like for us to check a specific form, let us know which form and we will be happy to have another look.

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    Answered by schwabino on September 09, 2016 at 05:25 PM

    Yes because I already changed the form because it was not working! I just found out another client of mine has a jotform form thats now not working - http://citybeach.com/parties/

     

    Please help!!!

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    JotForm Support

    Answered by david on September 09, 2016 at 06:30 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you suspect any other addresses are in the list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

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    Answered by schwabino on September 12, 2016 at 11:45 AM
    How do I make an email not trigger it as SPAM?
    ...
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    JotForm Support

    Answered by david on September 12, 2016 at 12:35 PM

    The best way to ensure emails are not marked as spam or filtered would be to have your email provider whitelist our sending IP addresses:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

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    Answered by schwabino on September 12, 2016 at 02:46 PM
    Thanks you so much we are currently forwarding the IP addresses to the
    Email provider, this has cost my client thousands of dollars in lost
    revenue, and now he is taking it out on me, this really sucks - just FYI
    Brian
    ...
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    JotForm Support

    Answered by david on September 12, 2016 at 04:19 PM

    Unfortunately, email filtering is something we do not have any control over.  Since we send many thousands of emails per day, sometimes filters temporarily block us.  There can also be specific content that gets filtered.  Lots of things we cannot prevent. 

    You can remove us from the equation by sending the emails from your own services:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

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    Answered by schwabino on October 27, 2016 at 12:44 PM
    Can you please remove f5greeks@aol.com from the Blacklist
    Thanks
    B
    ...
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    JotForm Support

    Answered by david on October 27, 2016 at 01:46 PM

    I have removed your address from the bounce list.  If you suspect that is has been added once again in the future, it can be removed from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I would strongly recommend using something other than an AOL address.  AOL addresses tend to be the worst when it comes to rejecting content for many reasons and quite often repeatedly end up on our bounce list.  Gmail addresses usually work without issue.