What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No email notifications

    Asked by h2eco on September 07, 2016 at 09:33 AM

    As of the ned of Aug we haven't received any emails notifying us of contacts.  Can you help please

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    JotForm Developer

    Answered by Denis on September 07, 2016 at 10:37 AM

    hello h2eco,

    I checked your email address and it is listed in our bounce list. It is removed now. Please check and let us know if issue still persists. Also you might want to check these guides for avoiding this issue again:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    If you need any further assistance please feel free to contact us.


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    Answered by chrisjaeger on September 07, 2016 at 10:41 AM

    I've verified my email address and it still ends up on your bounce list (chrisjaeger@gmail.com).

    You can't "whitelist" servers or ip addresses with Gmail.

    Still not getting forms. History shows empty - which is not accurate.


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    Answered by h2eco on September 07, 2016 at 11:45 AM
    Awesome thanks
    Joe Devine
    H2ecO Bulk
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    JotForm Support

    Answered by Jan on September 07, 2016 at 11:58 AM


    I created a separate thread for you. Please refer to this link: https://www.jotform.com/answers/926114.

    Thank you.