What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there something that our clients need to do on their end to stay off the bounce list?

    Asked by pauljones9005 on September 08, 2016 at 10:14 AM

    We have a client that continues to be put on the bounce list... this is a huge issue. Is there something that they can enable or disable on their end to keep them from going on the bounce list so frequently?

    bounce list bounce end OR keep
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    JotForm Support

    Answered by Jan on September 08, 2016 at 12:10 PM

    There are several reasons why the email address may have been added to the bounce list. Please advised your client to contact his/her email provider and have them white list our mail servers and domain names. Here's a guide: Whitelisting-JotMails-IP-Addresses.

    You may also advised him/her to add (noreply@jotform.com) to their address book or contacts. This can also happen if the recipient mailbox is full, so please advised to avoid this issue. Lastly, you may need to check this related guide: How-to-Prevent-Email-Bouncing-Related-Issues.

    Hope that helps. Thank you.