What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive verification code to verify my email.

    Asked by jasoncornwell on September 21, 2016 at 05:31 AM
    I'm having exactly the same problem, and noticed there's a few others also. If i've previously unsubscribed from your marketing emails, would this effect my ability to receive notification emails to the same email address? If so, how do i re-subscribe for marketing emails?
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 21, 2016 at 05:38 AM

    Unsubscribing from the marketing emails does not affect the ability to receive notification emails to the same address. You do not need to re-subscribe to receive them.

    I checked your email address and it looks like the reason why you are not receiving the notifications is because your address is in the bounce list. I've now removed the address from the bounce list so you should be able to receive the next email notifications successfully. You can try re-sending the verification email code again to verify your address.

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues. You can also follow this guide to see if an address is in the bounce list: How to Remove Your Email Address from Bounce List.