Remove email addresses from block list/blacklist

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    stmediaeditorial
    Asked on September 21, 2016 at 11:14 AM

    Can someone please check to see if the following email addresses are on a block list or blacklist:

    hmgevents@stmediagroup.com

    hx@stmediagroup.com

    HXSales@stmediagroup.com

    application@stmediagroup.com

     

    We are not receiving emails from the above email addresses that are being used in several JotForms emailings.

    FYI... I did check to see if they were on your Bounce list and they are not.

    Thank you

     

    Michael Pence

    Network Administrator

    ST Media Group International

    Hospitality Media Group, LLC

    513-263-9332 - Office

    michael.pence@stmediagroup.com

     

  • Profile Image
    cihan
    Answered on September 21, 2016 at 11:20 AM

    Hi,

    Some of the emails you sent to us were on the bounce list. I had removed them from the list. To get avoid this problem please read this post

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If your problem continues please contact us again.

    Thank you.

  • Profile Image
    stmediaeditorial
    Answered on September 21, 2016 at 02:36 PM

    Can you please check on this email:

    sandi.luppert@stmediagroup.com

    She never receives notifications.

  • Profile Image
    Kiran
    Answered on September 21, 2016 at 04:35 PM

    This email address is not in our bounce list. It looks like that it has already been removed from the bounce list. I see that the last few submissions sent to this email address successfully. 

    You may also remove an email address from the bounce list by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please get back to us if you need any further assistance. We will be happy to help.