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stmediaeditorialAsked on September 21, 2016 at 11:14 AM
Can someone please check to see if the following email addresses are on a block list or blacklist:
We are not receiving emails from the above email addresses that are being used in several JotForms emailings.
FYI... I did check to see if they were on your Bounce list and they are not.
Thank you
Michael Pence
Network Administrator
ST Media Group International
Hospitality Media Group, LLC
513-263-9332 - Office
michael.pence@stmediagroup.com
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cihan JotForm Data ScientistReplied on September 21, 2016 at 11:20 AM
Hi,
Some of the emails you sent to us were on the bounce list. I had removed them from the list. To get avoid this problem please read this post
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If your problem continues please contact us again.
Thank you.
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stmediaeditorialReplied on September 21, 2016 at 2:36 PM
Can you please check on this email:
sandi.luppert@stmediagroup.com
She never receives notifications.
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Kiran Support Team LeadReplied on September 21, 2016 at 4:35 PM
This email address is not in our bounce list. It looks like that it has already been removed from the bounce list. I see that the last few submissions sent to this email address successfully.
You may also remove an email address from the bounce list by following the guide below:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please get back to us if you need any further assistance. We will be happy to help.