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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Remove email addresses from block list/blacklist

    Asked by stmediaeditorial on September 21, 2016 at 11:14 AM

    Can someone please check to see if the following email addresses are on a block list or blacklist:

    hmgevents@stmediagroup.com

    hx@stmediagroup.com

    HXSales@stmediagroup.com

    application@stmediagroup.com

     

    We are not receiving emails from the above email addresses that are being used in several JotForms emailings.

    FYI... I did check to see if they were on your Bounce list and they are not.

    Thank you

     

    Michael Pence

    Network Administrator

    ST Media Group International

    Hospitality Media Group, LLC

    513-263-9332 - Office

    michael.pence@stmediagroup.com

     

    block email remove email block list
  • Profile Image
    JotForm Support

    Answered by cihan on September 21, 2016 at 11:20 AM

    Hi,

    Some of the emails you sent to us were on the bounce list. I had removed them from the list. To get avoid this problem please read this post

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If your problem continues please contact us again.

    Thank you.

  • Profile Image

    Answered by stmediaeditorial on September 21, 2016 at 02:36 PM

    Can you please check on this email:

    sandi.luppert@stmediagroup.com

    She never receives notifications.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 21, 2016 at 04:35 PM

    This email address is not in our bounce list. It looks like that it has already been removed from the bounce list. I see that the last few submissions sent to this email address successfully. 

    You may also remove an email address from the bounce list by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please get back to us if you need any further assistance. We will be happy to help.