What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving emails to the default email address associated with the account

    Asked by thenest@phoenixelectrictx.com on September 21, 2016 at 03:54 PM

    None of the forms are sending to the default email on file (even when manually adding it to the specific forms).  Other email addresses associated with the forms receive emails.  Checking spam filter and not seeing any blocked messages - white listed JotForm domain just to be sure it is not blocked...

    We have a plethora of forms that are integral to the day to day operation of our business and they are not working...

     

    PLEASE HELP!!!

    Page URL:
    https://form.jotform.com/62066213672149

    Emails email receiving receiving emails
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 21, 2016 at 05:36 PM

    I checked your account and found out that your email (thenest@phoenixelectrictx.com) is on the bounce list with the following reason: 

    Result: 

    thenest@phoenixelectrictx.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 The sending IP (152.160.242.55) is listed on

    This email is now removed from the Bounce List so you should now start receiving email notifications. As a safety precaution, I will be listing down a few things to help you in case it happens again in the future:

    1. Prior to contacting us, you can check your mail logs if you suspect you're not receiving emails. Here's How-to-View-All-Your-Form-Email-History

    2. Assuming you found some emails showing as FAILED on your EMAIL HISTORY, after doing #1 above, try checking these emails if they are on the bounce list and remove them by following this guide on How-to-Remove-Your-Email-Address-from-Bounce-List

    3. You should also consider Whitelisting-JotMails-IP-Addresses by contacting your email provider and request them to add JotForm's domains and IP addresses to their whitelist

    (I understand you have already whitelisted the JotForm domain, but please open the link for #3 above and include the IP addresses to your whitelist too, especially the IP shown on the reason above, 152.160.242.55)

    4. And lastly, a quick guideline on How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I know the guides and steps above may look generic but please take your time following them in case this happens again in the future.

    Don't hesitate to get back to us if you're still having issues receiving email notifications.