What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment tools: Show Options Only When Selected

    Asked by happysolutions on September 22, 2016 at 03:56 PM

    How do I enable the payment wizard to only show options when checked off?

     

    Screenshot
    selected checked how how do i
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    JotForm Support

    Answered by Jan on September 22, 2016 at 06:03 PM

    I opened your form and I can see that the issue is already resolved. Here's a screen capture:

    Based on the screen capture, once you select a product, the other items will appear.

    If there are still issues, please let us know. Thank you.

  • Profile Image

    Answered by happysolutions on September 22, 2016 at 06:52 PM

    I figured out the problem that I was having but now it not showing my all the options for the check boxes selected.

    It may be a little confusing to understand. The ones circled I would like for the customer to be able to select flavors for both sizes.

    I made a clone on the order form before posting it.

     

    https://form.jotform.co/62655994055871

    Below its only showing me one option for one size can i have the option for them to still be able to select 2 under one?

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    JotForm Support

    Answered by Kevin_G on September 22, 2016 at 08:22 PM

    As I can understand your options are not showing complete, I cloned your form and I was able to replicate the issue on my end. 

    I would suggest you to inject this CSS code to your form: 

    span.form-product-item.hover-product-item {

        padding-bottom: 30px;

    }

    This guide will help you to inject the code: How-to-Inject-Custom-CSS-Codes

    Please let us know if it works for you. 

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    Answered by happysolutions on October 04, 2016 at 07:35 AM

    I tried this CSS code but it only puts more space in between each option. 

    What i would like is for the items that i have circled to have to options (2 selction of cake flavors)

    For example the first one in the previous picture in the circle is a 2 tier- 6" and 9" round cake. I would like the customer to be able to select the flavor for them individually (if selected).

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    JotForm Support

    Answered by Chriistian on October 04, 2016 at 11:03 AM

    I checked your form and I noticed that you have 3 different option for the product "2 Tiered Cake 6" & 9" Round - 3-4 Layers each 2 $0.01" including Quantity option.

    However, the only option shown is the last added option and the quantity.

     

    Do you expect the product option to be displayed like this?

     

    As per checking, we cannot set the product option as shown in the screenshot above. You cannot display 2 sets of option for the product. If you are referring to a different concern, please provide us more details so we can further check the issue.

     

    Regards.

  • Profile Image

    Answered by happysolutions on October 04, 2016 at 12:54 PM

    Yes, I am trying to get it like that? If it cant be done, what would you recommend?

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    JotForm Support

    Answered by Kevin_G on October 04, 2016 at 02:37 PM

    I was testing on my end and I can see what you're referring, but this second problem came when you started to hide options and showing them only when the product was checked. 

    This is why I've moved this concern to another thread, it can be found here: https://www.jotform.com/answers/950923 

    This is in order to assist you better, we will reply to you on that thread as soon as possible. 

    Thanks.