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  • Profile Image

    JotForm Thank you page is not completely displaying in the web page

    Asked by jtbaxt on September 24, 2016 at 05:49 PM

    Hi jotform team,

    I have created 2 forms both are displayed as a webpage using the javascript code.

    The first form loads fine here:

    https://multichannelworks.com/calc

    The second form https://multichannelworks.com/calc/scores.html loads after submission of the first form. When submitting the second form the thank you page is the jotform page that loads in the webpage however it is not completely displaying the page (the bottom of the page is missing). I have also tried using the source code and the same thing happens so I reverted to the javascript.

    The second issue is the submission pdf. I am guessing this is currently being developed becasue I noticed the pdf designer has changed over the past couple of days.

    My form submission process will require the layout to display as I have designed although its not being applied after I save it (I designed the pdf layout although the default design still shows). How can I apply the new design to the pdf submission that is to be downloaded on the thank you page?

    I've committed days to create the forms and calculations, it would be great to get this launched and sign up to your paid plans.

    Thanks in advance.

     

    John

     

    Page URL:
    https://multichannelworks.com/calc/score.html

    Screenshot
    submission pdf pdf design thank you page
  • Profile Image
    JotForm Support

    Answered by jonathan on September 24, 2016 at 08:51 PM

    I test submitted the form    in your website

    and I see the issue as well.

    There are 2 options you can try to fix the cut-off TY page.

    #1

    I think the embedded form using its iframe embed code is missing the script part of the embed code. Not sure if it was omitted on purpose, but can you try also re-embedding the form on the website page using the actual iframe publish code.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

     After re-embedding, you can test if the submitted form will auto adjust the height on the page.

    #2

    You can also set to ON the scrolling option of the iframe used. This will include a vertical scroll bar that will allow the view of the height and will not cut-off the page.

    Hope this help. Let us know how it goes.

     

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on September 24, 2016 at 08:51 PM

    We will resolve the PDF designer issue here https://www.jotform.com/answers/941172

    Thanks.

  • Profile Image

    Answered by jtbaxt on September 29, 2016 at 01:46 PM
    Hi,
    I tried using the iframe both with and without the scroll bar - this didn't work however what did get the page to display with the iframe was adjusting the height in pixels.
    However it seems using the iframe isn't an option for me because I'm passing data in the url from a previous form submission to populate fields in this form.
    I also tried using the source code embed. This displays the page in full and also the thank you page however this creates another problem..
    ..the source code does not display the theme or outer frame and is not centralized in the page? Is there any code I could add to this page to pull the theme in from jotform? I see that the thank you page is loading the theme (the outer frame and positioning).
    You can see here:
    https://multichannelworks.com/calc/score.html
    John
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on September 29, 2016 at 05:02 PM

    I have checked your web page and tried submitting the form which redirected to other page and displaying the full page with Submit button.

    As I check the web page further, I notice that you are using source code embed method on the form. Can we assume that the issue is now resolved? 

  • Profile Image

    Answered by John on October 01, 2016 at 03:34 AM

    Hi,

    No it isn't solved unfortunately becasue as I explained above, even though the bottom of the page is displaying now, becasue I have needed to use the source code method, the form is aligned to the left nd the 'theme' is not being displayed.

     

    The theme can be seen here using the javascript embed method:

    https://multichannelworks.com/calc/index.html

     

    Compare this to the second form here that is not displaying correctly...

     

    https://multichannelworks.com/calc/score.html

     

    My question is, why is the theme not displaying with the source code embed method and is there any code I can add to the page to fix it.

     

     

    John 

  • Profile Image
    JotForm Support

    Answered by Welvin on October 01, 2016 at 03:16 PM

    I think the theme is not displaying correctly because of the current HTML structure of the page. The page doesn't have the basic HTML format.  Please try using this source codes https://www.pastiebin.com/57f00a2b77bb8. Replace everything on the page with the given codes. This should work.

    Now, if you still can't get it to work and would prefer the default embed codes, you have the option to use another page as your Thank You Page redirect. You may consider doing it this way instead for your second form.

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page