What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email for confirmation

    Asked by Tamito on September 27, 2016 at 10:03 AM

    Hi

     

    My form stops to send confirmtation email to my registered email.

    When i finish an order, the confirmation appears on my screen but the email never comes

    What should i dol?

     

     

    thanks

    Page URL:
    https://form.jotformz.com/62703635835661

    email for thanks registered email email TO
  • Profile Image
    JotForm Support

    Answered by cihan on September 27, 2016 at 11:26 AM

    Hi,

    Your email address was in the bounce list. We had unbounced it.

    To prevent this happening you can follow, https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues .

    And if this problem occurs again you can solve it by yourself also.https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List .

    Thank you.