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  • Profile Image

    Product ordered not showing in email notification?

    Asked by mberman on September 30, 2016 at 12:05 PM
    Please click on my products when choosing
    the amount and send the application form
    when I get in the mail is not from the order data only customer data,
    I'm not getting email with the products ordered by my clients on my form.
    Page URL:
    https://www.jotform.com//?formID=61334611312644

    Screenshot
    application form products ordered and email
  • Profile Image
    JotForm Support

    Answered by Charlie on September 30, 2016 at 02:24 PM

    You can still find the data of the ordered product directly in your submissions page, here's how: https://www.jotform.com/help/269-How-to-View-Form-Submissions. Please check if they are displayed there.

    Now with regards to the email sent, there seems to be a problem with your email template, please try deleting your current notification and create a new one.

     

    Make sure to save the changes before create a new notification. 

    Open the live form in a new tab, fill it out and click the submit button, see if the email notification now shows up the complete data submission.

    I hope that helps.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 30, 2016 at 02:32 PM

    Apologies, it seems like my reply was posted multiple times due to some server issue in our end.