Product ordered not showing in email notification?

  • mberman
    Asked on September 30, 2016 at 12:05 PM
    Please click on my products when choosing
    the amount and send the application form
    when I get in the mail is not from the order data only customer data,
    I'm not getting email with the products ordered by my clients on my form.
    Jotform Thread 947149 Screenshot
    Page URL: https://www.jotform.com//?formID=61334611312644
  • Charlie
    Replied on September 30, 2016 at 2:24 PM

    You can still find the data of the ordered product directly in your submissions page, here's how: https://www.jotform.com/help/269-How-to-View-Form-Submissions. Please check if they are displayed there.

    Now with regards to the email sent, there seems to be a problem with your email template, please try deleting your current notification and create a new one.

    Product ordered not showing in email notification? Image 1 Screenshot 20

     

    Make sure to save the changes before create a new notification. 

    Open the live form in a new tab, fill it out and click the submit button, see if the email notification now shows up the complete data submission.

    I hope that helps.

  • Charlie
    Replied on September 30, 2016 at 2:32 PM

    Apologies, it seems like my reply was posted multiple times due to some server issue in our end.