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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications suddenly not going though

    Asked by hweyer on September 30, 2016 at 12:40 PM

    Our email notifications are suddenly not going through to anyone, just in the past 2 days or so.

    Page URL:
    http://hweyer.wixsite.com/dspcoopapp

    email notifications email not receiving submissions
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    JotForm Support

    Answered by Nik_C on September 30, 2016 at 02:34 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 rejected due to spam URL in content

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.

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    Answered by Holly Weyer on September 30, 2016 at 02:39 PM

    Will the emails that were held up be delivered now or do I have to sort through all my apps and figure out who needs what?  I will step through the info you sent, but I hadn't changed anything recently.  Any idea what would have changed to make these bounce? 

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    JotForm Support

    Answered by david on September 30, 2016 at 05:51 PM

    It is not possible to automatically send emails that were bounced.  They only trigger when the submission is received.  If you edit a submission, submission notifications will be triggered once again or you can manually send the form submission through email from the form submissions page:

    https://www.jotform.com/help/269-How-to-view-Submissions

    In the form submissions page, click "Forward" button. Enter your client's email in the "To" field and click "Forward Submission" button:

    If your email provider updated their spam filter or there were any changing to how they do their filtering, emails that were not previously rejected may have been begun to be filtered.

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    Answered by hweyer on October 02, 2016 at 11:29 AM

    Would you be able to tell me what day and time the bounces started to occur so I know how many I need to resend?

     

    Thanks!

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    JotForm Support

    Answered by Kiran on October 02, 2016 at 03:03 PM

    You may check the email history log of your account from the history section of the account settings. Please refer to the guide below that can help you with viewing the email history log.

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Hope this information helps!