What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I keep the number of submissions under 500 to keep using the FREE service?

    Asked by ymionline2008 on October 06, 2016 at 06:52 PM

    We have info meetings and presentations on a monthly basis, but we do not need to keep their registrations for more than 3 months. If we deleted unneeded registrations does that allow us to keep using the free service? Plus we won't do over 100 registrations in one month. 



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    JotForm Support

    Answered by jonathan on October 06, 2016 at 10:26 PM


    Actually 500 is just the ceiling... you will be able to continue using your account and forms as FREE

    The only downside is that older submissions will be remove from our server. So the submission data from oldest i.e. 501, 502... will be be deleted/removed.

     You can also just make a backup of all your data. User guide: How-to-export-all-of-your-data-at-once

    And then delete older submission data to decrease the current submission counter (below 500).

    User guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Hope this is clearer. Let us know how we can be of further help.