What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have to take our emails off the bounce list every week

    Asked by tonym1979 on October 10, 2016 at 09:22 PM
    I still have to take our emails off the bounce list every week or so
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    JotForm Support

    Answered by owen on October 11, 2016 at 01:54 AM

    Hi,

    I am really sorry that you have to deal with this issue constantly. I think the best thing to do here is that you setup SMTP for your form. This should take care of the bouncing issue. Here is our guide about how to setup SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    You are probably aware of another guide of ours since you have to deal with bouncing that often, but still I want to suggest you to read it here:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    We strongly recommend users to setup SMTP to deal with bouncing tough.

    If you need any further assistance please contact us.