Email Notifications: Why emails upon submissions are not being sent to my email addresses?

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    7gdistributing
    Asked on October 12, 2016 at 12:43 PM

    Good morning, I just set up a new form, sent a test email to both recipients, and also filled out the form and submitted, but neither of us are getting the submission emails.  Can someone look into this for me?

     

    Thanks!

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    topcumert
    Answered on October 12, 2016 at 01:57 PM

    Hello,

     

    You can test your email if it works.

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    Kevin_G
    Answered on October 12, 2016 at 06:08 PM

    I have checked the email addresses you're using in your form and I can see they both are in our bounce list, here are the emails as well as the reason why they were in:

    Result: 

    s*m.j***s@7g***********g.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 Service unavailable; Client host [a11-38.smtp-out.amazonses.com] blocked by dnsbl.sorbs.net.

    Result: 

    m*******g@7g***********g.beer is IN Remove the bounce list 

    Reason(s) : smtp; 554 5.1.2 : Recipient

    I have removed the email addresses and you should receive emails now, please submit your form in order to properly test your email notifications, please also check this guide in order to find how to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Please if the issue still persists, try setting up SMTP in your account, this way you will have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form

    Hope this helps.