- 7gdistributingAsked on October 12, 2016 at 12:43 PM
Good morning, I just set up a new form, sent a test email to both recipients, and also filled out the form and submitted, but neither of us are getting the submission emails. Can someone look into this for me?
- topcumertAnswered on October 12, 2016 at 01:57 PM
You can test your email if it works.
- JotForm SupportKevin_GAnswered on October 12, 2016 at 06:08 PM
I have checked the email addresses you're using in your form and I can see they both are in our bounce list, here are the emails as well as the reason why they were in:
s*m.j***s@7g***********g.com is IN Remove the bounce list
Reason(s) : smtp; 554 Service unavailable; Client host [a11-38.smtp-out.amazonses.com] blocked by dnsbl.sorbs.net.
m*******g@7g***********g.beer is IN Remove the bounce list
Reason(s) : smtp; 554 5.1.2 : Recipient
I have removed the email addresses and you should receive emails now, please submit your form in order to properly test your email notifications, please also check this guide in order to find how to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues
Please if the issue still persists, try setting up SMTP in your account, this way you will have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form
Hope this helps.