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  • Profile Image

    Send notification not working and neither is test email

    Asked by Dpaserba on October 12, 2016 at 05:34 PM

    Send notification not working and neither is test email. It worked for many months then all of the sudden it doesn't work anymore.

     

    I tried a different email address and it doesn't work. I checked my spam folders.

     

    When someone fills out an application I am not getting notified anymore.

     

    Please fix

     

    Thank you Donna

    Page URL:
    https://secure.jotform.us/form/52043218369151

    email send notification different checked different email not getting notified
  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2016 at 01:13 AM

    Your primary email address has been bounced listed and this is the reason why you are no longer getting the form emails.

    don**@**********.net is IN the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.128.12 has sent to too many recipients this hour. IB607 

    I've fixed this for you. We suggest adding noreply@jotform.com to your safe sender list as one of the measures to prevent this from happening again in the future. 

    If you keep getting this problem, we suggest using an SMTP to send your form emails:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    For email related problems, the following guides should help: 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications