What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Send notification not working and neither is test email

    Asked by Dpaserba on October 12, 2016 at 05:34 PM

    Send notification not working and neither is test email. It worked for many months then all of the sudden it doesn't work anymore.


    I tried a different email address and it doesn't work. I checked my spam folders.


    When someone fills out an application I am not getting notified anymore.


    Please fix


    Thank you Donna

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2016 at 01:13 AM

    Your primary email address has been bounced listed and this is the reason why you are no longer getting the form emails.

    don**@**********.net is IN the bounce list 

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    I've fixed this for you. We suggest adding noreply@jotform.com to your safe sender list as one of the measures to prevent this from happening again in the future. 

    If you keep getting this problem, we suggest using an SMTP to send your form emails:



    For email related problems, the following guides should help: