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DpaserbaAsked on October 12, 2016 at 5:34 PM
Send notification not working and neither is test email. It worked for many months then all of the sudden it doesn't work anymore.
I tried a different email address and it doesn't work. I checked my spam folders.
When someone fills out an application I am not getting notified anymore.
Please fix
Thank you Donna
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Welvin Support Team LeadReplied on October 13, 2016 at 1:13 AM
Your primary email address has been bounced listed and this is the reason why you are no longer getting the form emails.
don**@**********.net is IN the bounce list
Reason(s) : smtp;550 5.1.1 - 198.2.128.12 has sent to too many recipients this hour. IB607
I've fixed this for you. We suggest adding noreply@jotform.com to your safe sender list as one of the measures to prevent this from happening again in the future.
If you keep getting this problem, we suggest using an SMTP to send your form emails:
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
For email related problems, the following guides should help:
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications