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    Email responder not updating with changes to template.

    Asked by maryhm on October 17, 2016 at 09:38 PM

    I copied a form and made some changes to it. But only the old form is showing up in the email responder template. How do I fix this? 

    Page URL:
    https://form.jotform.com/62788038659170 

    template not updating email JotForm style size
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    JotForm Support

    Answered by ashwin_d on October 17, 2016 at 11:49 PM

    Hello maryhm,

    Please note that when you edit your form's notification email template, it becomes dirty and any changes you make in your form will not reflect in your email alert.

    The best way to solve this problem is to delete the existing email alert and a new email alert. A new email template will always include all the questions of your form The following guides should help you:

    Delete existing email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

     

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Add new auto-respoder email alert:  https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!