What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving filled out and submitted jotforms

    Asked by angelarasmussen on October 23, 2016 at 07:53 PM

    I sent out jotform link on Friday and several people have said that they submitted them but I have not received them.  PLease Help!

    Page URL:
    http://bit.ly/MentorContact

    and receiving filled JotForm not received sent
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    JotForm Support

    Answered by owen on October 24, 2016 at 03:08 AM

    Hi,

    I have run a test submission on the cloned version of your form. I received the notification email of the submission without a problem. 

    I checked your email account tough, it is in the bounce list. That is why you have been unable to receive the emails. Here is why your email is in the bounce list:

    I have removed it off the list now. You should be able to receive the notification emails successfully from now on. You can also check your email account whether it is in the list or not and remove it if it is:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please read another guide of our to prevent further issues related with bouncing:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please contact us again if you need any further assistance.