I am not receiving filled out and submitted jotforms

  • angelarasmussen
    Asked on October 23, 2016 at 7:53 PM

    I sent out jotform link on Friday and several people have said that they submitted them but I have not received them.  PLease Help!

    Page URL: http://bit.ly/MentorContact
  • omerorkun JotForm Data Scientist
    Replied on October 24, 2016 at 3:08 AM

    Hi,

    I have run a test submission on the cloned version of your form. I received the notification email of the submission without a problem. 

    I checked your email account tough, it is in the bounce list. That is why you have been unable to receive the emails. Here is why your email is in the bounce list:

    I am not receiving filled out and submitted jotforms Image 1 Screenshot 20

    I have removed it off the list now. You should be able to receive the notification emails successfully from now on. You can also check your email account whether it is in the list or not and remove it if it is:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please read another guide of our to prevent further issues related with bouncing:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please contact us again if you need any further assistance.