- nycballetAsked on October 26, 2016 at 05:33 PM
Hello -- strange problem. I have a form that was on a free account that stopped receiving notifications on 10/20. I replicated that form in a different paid account yesterday (10/25) and the notifications still are not going through. Even more strangely, the notifications will go through to that address *if* I add another email address as a notification recipient.
Do you know why this might be happening?
- JotForm SupportChriistianAnswered on October 26, 2016 at 10:45 PM
The email address Rehearsalfirstname.lastname@example.org was added to the bounce list, which is why you were not receiving the notifications there. To resolve this, I have now removed the email address from the bounce list. You should receive the next notifications there successfully.
To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. Then to check in case an address is in the bounce list, here's how: How to Remove Your Email Address from Bounce List.