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  • Profile Image

    Notification not going to a specific address.

    Asked by nycballet on October 26, 2016 at 05:33 PM

    Hello -- strange problem. I have a form that was on a free account that stopped receiving notifications on 10/20. I replicated that form in a different paid account yesterday (10/25) and the notifications still are not going through. Even more strangely, the notifications will go through to that address *if* I add another email address as a notification recipient.

    Do you know why this might be happening?

    Page URL:
    http://www.nycballet.com/Support/Become-a-Member/Membership-Rehearsal-<br/>Request.aspx

    a problem recipient different paid account
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    JotForm Support

    Answered by Chriistian on October 26, 2016 at 10:45 PM

    The email address Rehearsal*******@nycballet.com was added to the bounce list, which is why you were not receiving the notifications there. To resolve this, I have now removed the email address from the bounce list. You should receive the next notifications there successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. Then to check in case an address  is in the bounce list, here's how: How to Remove Your Email Address from Bounce List.

    Regards.