What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notification not going to a specific address.Asked by nycballet on October 26, 2016 at 05:33 PM
Hello -- strange problem. I have a form that was on a free account that stopped receiving notifications on 10/20. I replicated that form in a different paid account yesterday (10/25) and the notifications still are not going through. Even more strangely, the notifications will go through to that address *if* I add another email address as a notification recipient.
Do you know why this might be happening?
a problem recipient different paid account
The email address Rehearsalfirstname.lastname@example.org was added to the bounce list, which is why you were not receiving the notifications there. To resolve this, I have now removed the email address from the bounce list. You should receive the next notifications there successfully.
To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. Then to check in case an address is in the bounce list, here's how: How to Remove Your Email Address from Bounce List.