- NetvatiseAsked on October 28, 2016 at 11:35 AM
How many email recipients can I add to receive email subbmission on a form?
I presently have 5 listed on a form but one of the receipients is not receiving the emails.
- JotForm SupportKevin_GAnswered on October 28, 2016 at 01:16 PM
You could have a maximum of 30 recipients in your email notification, you will not be able to add more than this number and for email auto-responder the limit is 3 recipients.
Now, the reason why one of the recipients is not receiving emails is because the email address is in our bounce list, here is the result:
info@a**u-m*****s.com is IN the bounce list
Reason(s) : Complain about message from AmazonSES
I have removed the email address from our bounce list and you should receive emails now, I would also suggest you to take a look on this guide that will help you to prevent bouncing on your form: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
You could also set up your own sender email address using the SMTP method, this way you would have more control over the sender email and sender info.
Hope this helps.