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NetvatiseAsked on October 28, 2016 at 11:35 AM
How many email recipients can I add to receive email subbmission on a form?
I presently have 5 listed on a form but one of the receipients is not receiving the emails.
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Kevin Support Team LeadReplied on October 28, 2016 at 1:16 PM
You could have a maximum of 30 recipients in your email notification, you will not be able to add more than this number and for email auto-responder the limit is 3 recipients.
Now, the reason why one of the recipients is not receiving emails is because the email address is in our bounce list, here is the result:
Result:
info@a**u-m*****s.com is IN the bounce list
Reason(s) : Complain about message from AmazonSES
I have removed the email address from our bounce list and you should receive emails now, I would also suggest you to take a look on this guide that will help you to prevent bouncing on your form: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
You could also set up your own sender email address using the SMTP method, this way you would have more control over the sender email and sender info.
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.