What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account not working

    Asked by angel  on October 30, 2016 at 03:54 AM

    Hello by account has been suspend and I do not know why, could you please activate is and explain why was it suspended? I am considering to upgrade it but first I need to understand it

     

    thank you

    does not work account not working suspended
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 30, 2016 at 09:45 AM

    I checked your forms and I can see asking for credit card information, it is against our terms of use. We can activate your account again but we need to delete the guilty fields asking for credit card information. 

    You can use our payment tools rather than creating text box field, etc. Thank you.

  • Profile Image

    Answered by amoreton on October 30, 2016 at 10:44 AM
    Thank you very much. I checked the tools and I did not find anyone regarding credit card payments… do you have an specific tutorial for the payment tools so I can understand?
    I am opening a business and a website and I need to understand first
    Thank you
    De: JotForm [mailto:noreply@jotform.com]
    Enviado el: domingo, 30 de octubre de 2016 14:45
    Para: amoreton@hotmail.com
    Asunto: Re: my account does not work
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by John_Benson
    I checked your forms and you're asking for credit card information, it is against our terms of use. We can activate your account again but you need to delete the fields asking for credit card information.
    [https://www.jotform.com/uploads/forum/John_Benson/1477834886Check%20Phishing%20-%20Google%20Chrome%202016-10-30%2021.38.56.png]
    [https://www.jotform.com/uploads/forum/John_Benson/1477834903Check%20Phishing%20-%20Google%20Chrome%202016-10-30%2021.39.40.png]
    [https://www.jotform.com/uploads/forum/John_Benson/1477834957Check%20Phishing%20-%20Google%20Chrome%202016-10-30%2021.42.06.png]
    You can use our payment tools rather than creating text box field, etc.
    Let us know if you've deleted the credit card number field shown in the screenshot. We will activate your account immediately. Thank you.
    View this thread on browser » Unsubscribe Thread
    1477835124
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 30, 2016 at 12:59 PM

    I have now activated your account, so you can use it properly. However, I have removed the guilty fields.

    Here's the link of our payment tools: https://www.jotform.com/help/47-Order-Form-Basics

    Also, you can start here creating your first payment form: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    If you need further assistance, feel free to contact us anytime. We'll be glad to help you.