What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submitted jot forms

    Asked by ozarkoffroadclub on October 30, 2016 at 01:31 PM

    The last 2 jot form submissions from our website have not been delivered to our email.

    I checked the junk mail folder and they are not there either.

    Please let me know what I can do next to try and figure this out.

    Thank you!

    - JorDonna Cole

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 30, 2016 at 02:46 PM

    The recipient email is not in bounce list, and good delivery of notification shows up in mail logs: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I see you actually have received incomplete payments in your form: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    This happens when the user does not complete the payment once on PayPal page. So, when this happens, no notifications are triggered. 

    You can view the details of the incomplete submissions, delete or complete them:

    Note: Completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    If you still need to receive notifications even though the payment is not completed, please check this guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Also, I would recommend you to setup IPN(Instant Payment Notification), which is a POST message sent by Paypal  whenever a transaction is completed on their side: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Let us know if you have more questions.