- Charles WardAsked on November 03, 2016 at 10:26 AM
We are working with HotelPlanners and they are working with you to create an automoated travel form process for us. It has been tested on the lower levels and works fine internally for email approvals. When the emails are sent to higher level executives for approval, they appear to be blocked by our firewall and not allowed to pass through for approval. We need to know what domain names are being sent so we can allow them to pass through our firewall so we can wrap up testing.
I can be reached at 804-780-6090 or via email.
Director of Procurement
Richmond Public Schools
- JotForm SupportKevin_GAnswered on November 03, 2016 at 12:37 PM
Here is the list of our mail server domains:
And these are the default mail server JotForm uses:
We also do recommend to set up a custom sender using SMTP for this cases since our sender IP address dynamically changes, but setting up SMTP you will be able to have more control on how the emails are sent, here is the guide that will help you with that: How-to-Setup-SMTP-for-a-Form
And also, may be that your email addresses are in our bounce list so I would suggest you to check them and if you find them in, removing them would help to receive emails again:
Hope this helps.