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    Why emails, either notifications or auto-responder, are not being sent from my form?

    Asked by yogijay on November 03, 2016 at 12:51 PM
    I am also having this issue - but the senders are also not receiving their email notification that is set up to be sent once they submit their form.  This has all been working smoothly until 3 days ago. Everything is set up on the account, nothing is going to spam. No notifications are being sent out by JotForm.....
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    JotForm Support

    Answered by Kevin_G on November 03, 2016 at 01:05 PM

    I have tested this form in your account: http://www.jotformeu.com/form/62475865871369 

    I have submitted it and I received the email auto-responder, here is a screenshot of it:  

    I have also checked the email history of the address you're using in that form and I can see all emails are being sent as well: 

    What I would suggest you to take a look on this guide that may help you to know why emails may not be reaching your inbox: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Also, may be that I did not check the form you're referring to so, please check the email addresses you're using to find if they are not in our bounce list, if you find them in then this is the reason why the emails do not send, simply removing the email from our bounce list should help to receive emails again.

    This guide will help with checking and removing an email address from the bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.