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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users having trouble with form on mobile site

    Asked by glk1234 on November 07, 2016 at 02:15 PM

    The form is not resizing for a mobile application. Is there something I can do? The user can't scroll to the right to see all the fields and can't scroll down to use the submit button.

    Page URL:
    http://st-ann.org/st-vincent-de-paul/adopt-a-family

    Screenshot
    Mobile site mobile site form on
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    JotForm Support

    Answered by Jan on November 07, 2016 at 05:08 PM

    I was able to replicate the issue. I cloned your form and I can see that you haven't added the Mobile Responsive widget yet. Please insert the "Mobile Responsive widget" to your form.

    Here's a guide on How-to-Add-a-Widget-to-your-Form. After that, please go to the Form Designer by clicking the "Design" button in the toolbar.

    In the Form Designer, go to the Design tab. Click on the "Form Layout" section and then enable the "Make this form responsive".

    Complete guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Hope that helps. Thank you.

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    Answered by glk1234 on November 08, 2016 at 04:44 AM
    Great. Thank you
    Sent from my iPhone
    ...
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    Answered by glk1234 on November 08, 2016 at 09:44 AM
    Hi, that did not fix it completely. I can now see the "submit" button at the button as I wasn't able to before, but unless I rotate my phone to landscape I can not see the email field
    [cid:5ef62428-c1b2-453b-82cb-5777d3f32d68]
    ________________________________
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    JotForm Support

    Answered by Jan on November 08, 2016 at 11:40 AM

    I cloned your form and I didn't see the Mobile Responsive widget. Please insert the Mobile Responsive widget to your form.

    Here's a guide on How-to-Add-a-Widget-to-your-Form. Let us know if the issue is still the same. Thank you.

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    Answered by glk1234 on November 09, 2016 at 01:44 PM
    Well, there ya go.
    Thanks!
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Jan on November 09, 2016 at 03:31 PM

    That's great! Thank you for updating us. If you need any help, let us know.

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    Answered by glk1234 on November 14, 2016 at 02:44 PM
    the mobile responsiveness is not working again
    I added an image to my form and now the widget is installed and mobile responsive is checked in design, but still not working
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    JotForm Support

    Answered by Jan on November 14, 2016 at 04:06 PM

    I cloned your form again and I didn't find any responsive issue. Here's a screen capture:

    Does this happen when you open your webpage where the form is embedded or when you are using the form's direct link?

    Please provide more details about the issue so that we can assist you properly. It would be helpful if you can provide a screen shot so that we can see what is really going on.

    We'll wait for your reply. Thank you.

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    Answered by glk1234 on November 14, 2016 at 04:44 PM
    strange. This is what I get. [cid:7250fdcc-7611-4a1c-8525-e25515b20342]
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    JotForm Support

    Answered by jonathan on November 14, 2016 at 08:15 PM

    We are not able to view the attachment you have provide (which I assume must be a screenshot of the issue). Try following this guide on how to include screenshot image on your response.

    Use this link https://www.jotform.com/answers/984133 to reply again.

    We'll wait for your updated response.

    Thank you.

     

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    Answered by glk1234 on November 15, 2016 at 07:44 AM
    [image1.PNG]
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Chriistian on November 15, 2016 at 08:02 AM

    Hi there,

    Apologies. Your screenshot did not reach this thread again. Please follow this guide How to add screenshots/images to questions to the support forum? to properly attach you screenshot.