- kristadesiderioAsked on November 08, 2016 at 09:31 AM
someone's form is coming through to my email over 25 times in the last few weeks, when I contact him, he said he only filled it out once
Street Address: 180 Arthur ave
City: staten island
State / Province: New york
Postal / Zip Code: 10305
Country: United States
- JotForm SupportKevin_GAnswered on November 08, 2016 at 11:48 AM
I have checked your submissions and I can see the submissions with the same info, I have also checked the email history of that form and I can see the emails that were sent from those submissions.
Do note that the submission may be triggered again if the link to the thank you page is reloaded, for example, if checking the web history or accidentally re-loading the thank you page will submit the form again.
What I would suggest you is to set an unique question to your form this way you will avoid this inconvenience about multiple submissions: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question
You could also try setting up unique submissions by following this guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form
Hope this helps.