What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error:Form not found

    Asked by 5280swilliam on November 14, 2016 at 10:12 AM

    I updated my form today and now it says Form not found, This form is disabled.

    Page URL:
    https://form.jotform.com/43254225556151

  • Profile Image
    JotForm Support

    Answered by emily on November 14, 2016 at 10:39 AM

    I checked your account. Our system caught phishing in your form with ID:43254225556151. 

    Your form violated our terms of use. I deleted fields from your form and activated your account.

    Since you are receiving payment through your form, you should be using Payment Fields. 

    Please check the user guides below for further information. 

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Thanks.