Is there something wrong with the email send feature?

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    Asked on November 15, 2016 at 05:06 PM

    I have not noticed, but I have not gotten forms in several days.  When I log into my account, the completed forms are there, but they are not sending.  I have checked our mail filtering appliance...

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    Answered on November 15, 2016 at 06:20 PM

    I have checked the email address that you're using in most of your forms, it is currently in our bounce list and here is the reason for that:

    Result: is IN the bounce list

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>

    I have already removed it and you should receive emails now, please also follow this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.