- hfformsAsked on November 15, 2016 at 05:06 PM
I have not noticed, but I have not gotten forms in several days. When I log into my account, the completed forms are there, but they are not sending. I have checked our mail filtering appliance...
- JotForm SupportKevin_GAnswered on November 15, 2016 at 06:20 PM
I have checked the email address that you're using in most of your forms, it is currently in our bounce list and here is the reason for that:Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>
I have already removed it and you should receive emails now, please also follow this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues
This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.