What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there something wrong with the email send feature?

    Asked by hfforms on November 15, 2016 at 05:06 PM

    I have not noticed, but I have not gotten forms in several days.  When I log into my account, the completed forms are there, but they are not sending.  I have checked our mail filtering appliance...

    email checked My Account in
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    JotForm Support

    Answered by Kevin_G on November 15, 2016 at 06:20 PM

    I have checked the email address that you're using in most of your forms, it is currently in our bounce list and here is the reason for that:

    Result: mhairston@happyfaces.net is IN the bounce list

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>

    I have already removed it and you should receive emails now, please also follow this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.