What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Taking off via jotform.com from my email

    Asked by vfr2ifr on November 20, 2016 at 03:27 PM

    I noticed in my form emails that it is sent sent via jotform.comeven though I am using my owen email address to send it. I do not want that in my emails, how can I remove that?

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    JotForm Support

    Answered by John_Benson on November 20, 2016 at 05:03 PM

    This happens because you are using a custom Sender Email. Please take note that this would still come from JotForm mail servers. It is the reason why there is an "via jotform.com" in the email alerts.

    You can either change your sender email to noreply@jotform.com or use a SMTP. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps. Thank you.