Cannot login account suspended

  • Profile Image
    Kathy Allen 
    Asked on November 22, 2016 at 02:06 PM

    It has been too long and my forms are no longer on my website. I'm trying to log on and it says my log on info is not accurate.  Please help.  My user name was Katoosue.

     

  • Profile Image
    John_Benson
    Answered on November 22, 2016 at 04:04 PM

    Your account is suspended because you're phishing for credit card information. We will activate your account but we need to delete the guilty fields. Let us know if that's okay with you. 

    Also, once the account is activated please use our payment tools to avoid getting suspended again. Gathering credit card information is against our terms of use.

    Related guide: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    We'll wait for your response. Thank you.

  • Profile Image
    Katoosue
    Answered on November 22, 2016 at 11:44 PM


    Yes, please contact me 704 300 7048. I have never phished I am a business owner and I used the tool available at the time. I'm glad to upgrade to better tools. Kathy Allen 
    Sent via the Samsung Galaxy Note® 4, an AT&T 4G LTE smartphone
    ...
  • Profile Image
    John_Benson
    Answered on November 23, 2016 at 02:54 AM

    Unfortunately, we don't have phone support. You can only reach us here in the support forum.

    Thank you for confirming to delete the guilty fields. I have now deleted the guilty fields and activated your account. You can now login to your account. Please use our payment tools to avoid getting suspended again.

    Let us know if you need further help. Thank you.