What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot login account suspended

    Asked by Kathy Allen  on November 22, 2016 at 02:06 PM

    It has been too long and my forms are no longer on my website. I'm trying to log on and it says my log on info is not accurate.  Please help.  My user name was Katoosue.

     

    cannot login account suspended
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    JotForm Support

    Answered by John_Benson on November 22, 2016 at 04:04 PM

    Your account is suspended because you're phishing for credit card information. We will activate your account but we need to delete the guilty fields. Let us know if that's okay with you. 

    Also, once the account is activated please use our payment tools to avoid getting suspended again. Gathering credit card information is against our terms of use.

    Related guide: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    We'll wait for your response. Thank you.

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    Answered by Katoosue on November 22, 2016 at 11:44 PM


    Yes, please contact me 704 300 7048. I have never phished I am a business owner and I used the tool available at the time. I'm glad to upgrade to better tools. Kathy Allen 
    Sent via the Samsung Galaxy Note® 4, an AT&T 4G LTE smartphone
    ...
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    JotForm Support

    Answered by John_Benson on November 23, 2016 at 02:54 AM

    Unfortunately, we don't have phone support. You can only reach us here in the support forum.

    Thank you for confirming to delete the guilty fields. I have now deleted the guilty fields and activated your account. You can now login to your account. Please use our payment tools to avoid getting suspended again.

    Let us know if you need further help. Thank you.