Guest Feedback App
Guest Feedback App makes it easy for hotels, rentals, restaurants, and venues to collect guest feedback and review recent responses in one place using Jotform for fast self-service data collection.
Guest Feedback App helps hotels, vacation rentals, restaurants, and event venues collect guest comments while the experience is still fresh. Guests can quickly leave feedback from a single entry point, and staff can review recent responses to spot patterns, recover service issues, and highlight wins. It’s especially useful for front desk teams, guest services, and managers who want a consistent way to hear from guests without chasing paper cards or scattered messages.
With Jotform’s app templates, you can publish a branded feedback experience in minutes and tailor it to your operation using a no-code app builder and a drag-and-drop interface. Connect the app to forms for data collection, route updates through simple workflow steps, and share it via a link or QR code so guests can access self-service feedback anytime. As feedback grows, you can keep information organized and make it easier for teams to collaborate and act on guest insights.
Guest Feedback App is used to gather guest comments and ratings in a simple, mobile-friendly experience and then review recent feedback in one place so teams can respond and improve service.
Include a clear way to leave feedback, a section that displays recent feedback for internal review, and an area where a guest can access their own entries if needed. Many teams also add a short intro text that explains what feedback is used for and how quickly guests can complete it.
Use it when you want a reliable channel for collecting feedback during or right after a stay, meal, or event. It’s also helpful when you manage multiple locations and need feedback to come in through one consistent process.
Hospitality teams, restaurant managers, event staff, and customer experience leads can use it. It also works for small businesses that host guests on-site and want a lightweight way to capture feedback without complex systems.
It centralizes feedback collection, keeps recent responses easy to review, and reduces missed insights that can happen when feedback arrives through scattered channels. It also supports faster follow-up by giving your team a single place to check what guests are saying.
Yes. You can edit the connected feedback form to match your brand voice and the type of experience you offer, such as room cleanliness, check-in, staff friendliness, food quality, or overall satisfaction.
Yes. The app includes a My submissions area that can be used to let a guest reference what they previously sent, which is useful when they want to confirm details or submit a follow-up.
Yes. You can share the published app with a direct link or place a QR code on receipts, table tents, lobby signage, or in-room materials so guests can open it quickly and leave feedback on their own.
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