Email notifications can help you stay updated on submissions and other form activities. However, there can be instances where these notifications fail to reach your inbox, causing potential disruptions in your workflow. This guide aims to help you troubleshoot common issues that might prevent you from receiving email notifications.
Check the Email Notification’s Recipients
By default, notification emails go to your account email address. If you assigned or added a custom recipient, ensure it is entered correctly. See How to Change the Email Address Used for Notification Email for more information.
Check Your Spam or Junk Folder
Emails can end up in spam for various reasons. Check your spam or junk folder and mark the notification emails you find as “not spam.” If you’re using Gmail, creating filters can prevent emails from being incorrectly classified as spam. See How to Prevent Emails From Landing in Gmail’s Spam Folder to learn more.
Add System Sender Emails to Your Whitelist
You can contact your email service provider or configure your email server to accept emails from the system sender addresses. Whitelisting the system senders’ IP addresses and domains can improve deliverability and help messages reach recipients’ inboxes.
Check Email logs in Account Settings
You can also check email logs in My Account page. See How to View Your Form Email Logs for more information.
Contact Support
If everything else fails, you can contact Support and request a copy of the email server logs. Include the URL of your form and the email address involved in your request. Once you have the logs, you can contact your hosting provider with the email tracking ID to track and further troubleshoot the emails.
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