How to Add Shipping Cost to Payment Forms

May 19, 2024

With Jotform’s shipping feature, you can specify a cost for shipping each item or set a weight value. This feature is handy if you’re selling physical items that require shipping.

Enabling the Shipping Option

If you have already added the product items to your form, you can enable the shipping through the Shipping tab of the payment settings.

  1. In the Form Builder, open the Payment Settings by clicking the wand icon in the payment element.
  2. Go to the Shipping tab.
  3. Toggle the Enable Shipping to Yes.
Enabling Shipping toggle in the Shipping settings of Jotform's payment element
  1. Select your Charge Basis. You can choose from the following options:
    • Per Product Item
    • Per Transaction (Flat Rate)

Choosing Per Product Item

The Per Product Item means you charge customers the shipping fee based on each item. Set up the following:

  • First Item Cost — The standard shipping rate of each item.
  • Additional Item Cost — This option pertains to the additional quantity your customers select when you add the option in the form. See the following user guide to add a quantity selector for your product item. It’s helpful if you offer a reduced rate for bulk orders besides setting up coupons.
Per Product Item option in the Shipping settings of a Jotform payment element

Choosing Per Transaction (Flat Rate) Option

The Per Transaction (Flat Rate) means you charge customers the shipping rate you specify regardless of what item they choose or how many they buy from your payment field.

Per Transaction (Flat Rate) option in the Shipping settings of a Jotform payment element

Enabling Weight Value

For forms with PayPal Personal Integration, you can specify a Weight Value for each product if you have a weight-based shipping method configured under your PayPal account. You can choose which unit to use: Pounds or Kilograms.

Weight Value option in the Shipping settings of PayPal Personal integration in the Jotform Form Builder


When set up, the profile-base shipping rates on your PayPal account will override the shipping rates in your Jotform form. If you wish to keep using the rates based on your Jotform’s shipping rates, you must delete the shipping calculations from your PayPal account. The steps to delete are outlined below.

Making Payment with Shipping Fee

3When your customers select your product(s), the form will automatically calculate and display the total shipping fee at the bottom of the product field.

How to Add Shipping Cost to Payment Forms Image-1

Turning off PayPal Profile Based Shipping

You can turn off your PayPal profile-base shipping by following the steps below.

  1. In your PayPal dashboard, hover your mouse over your name on the top-right corner of the page.
  2. Click the Account Settings from the list of options.
Account Settings link under the Profile menu of PayPal
  1. Select the Shipping option under the Products & Services section.
  2. Click the Update link in the Shipping Calculations option.
Shipping Calculations option under the Shipping settings of PayPal
  1. Select the shipping calculation from the list.
  2. Finally, click the Delete button to delete the item.
Delete shipping calculation from the Shipping settings section of PayPal
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Introduction to Form Building

Payment Integrations Settings

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