What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    IP address for bounced forms

    Asked by jonesco61 on November 29, 2016 at 08:15 PM

    I'm trying to get AOL to tell me how to like your forms so they don't get bounced back to you.  Do the bounced messages in my history have an IP address associated with them?

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    JotForm Support

    Answered by BJoanna on November 30, 2016 at 01:16 AM

    There is IP address of the user who submitted the form is shown, but there is no JotForm IP address. Our IP addresses keep constantly changing. I have checked email history log on your account and I saw that most recent submissions were successfully sent to your email address. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email.


    Hope this will help. Let us know if you need further assistance.